We guarantee our plants for a period of 7 days after delivery, providing the plants have not been removed from the original pot and substrate.
We do not compensate damage that is considered reasonable transit stress, for example:
Minor folds in leaves
A proportionally small loss in foliage compared to the size of plant.
There should be no root disturbance or any cutting of the plant for a minimum of 7 days after receipt. Failure to adhere to this process will render our guarantee null and void.
If you are unhappy with your order we kindly ask that you contact us at firstname.lastname@example.org and provide images of the plant within 7 days of delivery. You will be required to ship the plant in the original substrate pot and packaging back to us for a full refund including return shipping.
We do not accept returns of plants in inadequate packaging such as envelopes or boxes that are too small for the plant.
We kindly ask that you do not ship plants to us in a manner that you would not like us to ship them to you.
We reserve the right to determine the appropriateness of care before authorising a return and/or refund.
Refunds and/or replacements will be given at our discretion.